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M365 — Microsoft 365 managed services

You’re paying for a platform. You’re using an email server.

Almost every business we assess is licensed for far more than it uses, and configured for far less than it needs. Microsoft 365 managed services means somebody owns your tenant — identity, devices, data protection, licensing and the monthly tidy-up.

The three we find every time.

What you sayWhat it actually is
“We think we’re over-licensed.”

You almost certainly are — and in two directions. Licences assigned to people who left, and Business Premium features you are already paying for but have never switched on: Intune, Defender, Entra conditional access, Purview.

“Files are everywhere. SharePoint, OneDrive, someone’s desktop.”

No information architecture and no retention. It is survivable until the day you point Copilot at it, or receive a subject access request, or need to prove what a leaver could see.

“Half the team is on their own laptop.”

Unmanaged devices with company data and no way to wipe them. Intune enrolment and compliance policies, with conditional access that simply refuses non-compliant devices.

What we manage

The whole tenant, not just the mailboxes.

  • IdentityEntra ID, MFA, conditional access, legacy authentication disabled, break-glass accounts held properly
  • DevicesIntune enrolment, compliance policies, Autopilot provisioning, Windows Update rings, Android and iOS enrolment
  • EmailExchange Online hygiene, SPF, DKIM and DMARC enforcement, anti-phishing and impersonation protection
  • DataSharePoint and OneDrive architecture, sharing and external access policy, sensitivity labels, retention
  • Backupthird-party backup of Exchange, SharePoint, OneDrive and Teams, because Microsoft’s retention is not a backup
  • LicensingCSP licensing through Business Connected, right-sized at each renewal, with unused seats reclaimed
  • GovernanceTeams sprawl, guest access reviews, mailbox delegation and forwarding rules audited monthly
  • Baselinea documented tenant configuration standard, applied consistently and drift-checked
How we work

Delegated access, done the modern way.

We hold access to client tenants through Granular Delegated Admin Privileges — scoped roles with an expiry date, not a standing global administrator account. It is more work to set up and it is the only defensible way for a provider to hold the keys.

Tenant configuration is applied and monitored from a partner platform, so a policy we set for you is checked continuously rather than remembered. When something drifts — a conditional access policy disabled, an unexpected global admin, a new forwarding rule to an external address — it raises an alert the same day.

And you own your tenant. Always. If you leave us, delegated access is removed and the documentation goes with you.

Getting there

A tenant review, then a plan.

Review

A full read of your tenant: licences assigned versus used, security defaults, conditional access, sharing posture, mailbox rules, device compliance. Two days, read-only.

Report

What you are paying for and not using, what is exposed, and what it would cost to fix — ranked by risk against effort.

Remediate

The quick wins first: MFA coverage, legacy auth, external forwarding, admin roles. Then the structural work: device management, labelling, retention.

Run

Monthly hygiene, licence true-up at renewal, and a documented baseline that stays applied.

Ask for a Microsoft 365 tenant review.

Read-only, two days, and it usually pays for itself in reclaimed licences before we touch anything else.

No obligation. We will tell you if you do not need us.