Monitoring, patching, backup verification and a help desk that answers — for a fixed price per user, per month. The point of managed IT is not that problems stop happening. It is that you stop being the one who notices them first.
That is break-fix, and it bills you most in the weeks you can least afford it. Managed IT moves the work forward of the fault: patch before the exploit, replace before the failure, and catch the disk that is about to die on a Tuesday instead of a Friday afternoon.
No asset register, no licence list, no warranty dates. Every managed client gets a live inventory of hardware, software, licences and warranty expiry — and a three-year replacement budget built from it.
Two tiers, per user per month. Published, because most providers won’t. Project work and after-hours attendance are quoted separately at our standard rate of $149 per hour including GST.
The floor we will support. It covers SMB1001 Gold’s endpoint detection requirement.
What we recommend for any business handling customer data or chasing Platinum.
We look at what you have: devices, licences, backups, security posture and the things nobody has looked at in three years. You get a written summary whether or not you sign.
Agents deployed, documentation captured, admin access secured and handed over properly. If you are leaving another provider, we manage that conversation.
The first thirty days are about clearing the backlog — the failing backup, the unpatched server, the four people sharing one login. Expect a busy month.
Monthly reporting on tickets, patching and backups. Quarterly review on budget, risk and what changes next.
The assessment is free, takes about ninety minutes on site, and ends with a written summary of what we found — yours to keep either way.
No obligation. We will tell you if you do not need us.
