Business Connected is a Melbourne managed service provider and communications company working with Australian small and medium business. We are Australian owned, a Microsoft Partner, and small enough that you will know the name of the person who answers.
Every provider claims to be proactive and to speak plain English. Here is what we mean by it, specifically enough that you can hold us to it.
Not a queue. Someone who has been to your site, knows which server is in which cupboard, and knows that your busiest week is the third one in February. Escalation exists behind them, but the first call is a person who knows you.
Every ticket we close says what happened and why, in language you could repeat to your board. If we cannot explain it plainly, we do not understand it well enough yet.
When you do not need the upgrade, when the free tier is genuinely enough, when the honest recommendation is to stay with your current provider. Advice you cannot trust in that direction is not advice.
Most providers treat their tooling as a trade secret. We would rather you knew, because it tells you more about how a provider works than any page of values.
Endpoint detection with a genuine 24/7 security operations centre behind it. On every device we manage, in both stack tiers.
Malicious and unwanted destinations blocked before the browser loads them — including on devices off the corporate network.
Third-party application patching with per-application control, which is where most real-world exposure sits.
Our PSA and RMM platform — ticketing, monitoring, asset register and reporting, so nothing lives in someone’s head.
Microsoft 365 tenant configuration and baseline monitoring across all client tenants, so policy drift is found rather than remembered.
Scoped, expiring delegated roles rather than a standing global admin account in your tenant. More work, and the only defensible way.
Artificial intelligence is genuinely useful for a lot of the repetitive work sitting in Australian small business. It is also being sold hard, to people who are being asked to buy it before their data is in any state to be pointed at.
Our position is simple: automate the thing that is provably wasting hours, secure the data first, measure the result at ninety days, and be willing to hand the licences back if the number is not there. That is a less exciting pitch than most, and it is why our clients let us near their tenants.
Ninety minutes on site, a look at what you have, and a written summary of what we found. Free, and yours to keep whether or not anything follows.
No obligation. We will tell you if you do not need us.
