Plain English is fine — working out what it actually is, is our job. We reply within one business day, and the first conversation costs nothing.
Ring the help desk rather than using this form. If it is a suspected security incident, say so when you call — it changes who picks it up.
Or ask for a free assessment. It takes about ninety minutes on site and ends with a written summary of what we found.
No. Most clients start with one thing — usually security or Microsoft 365 — and add the rest as trust builds. We would rather do one part well than all of it at once.
Managed services run month to month on a per-user basis after an initial term. If you leave, you get your documentation, your tenant keys and a proper handover. We have been on the receiving end of the alternative.
The management stack is published: $25 or $50 per user per month depending on tier. Project work and after-hours attendance are quoted separately at $149 per hour including GST. No pricing hidden behind a discovery call.
We work best with businesses between about ten and two hundred staff. Below that, an hourly arrangement is usually more honest. Above it, you may be ready for internal IT with us alongside — and we will say so.
