Your IT problem is rarely the thing you noticed. We are a Melbourne managed service provider for Australian small and medium business — we start with what you are actually experiencing, then deal with the cause, and explain it in words you can repeat to your board.
Grouped the way a business actually thinks about it — keep it running, keep it safe, make it worth more. Every line below is something we run for Australian SMBs today.
The day-to-day that has to just work
Monitoring, patching, backup and a help desk that answers. Per user, per month, no surprises.
M365Microsoft 365 managed servicesLicensing, identity, device management and tenant hygiene — run properly, not just switched on.
CLDCloud & infrastructureServers, storage, networks and the migrations that move them somewhere sensible.
COMBusiness communicationsVoIP phone systems, NBN and business internet, 1300 and 1800 numbers.
Prevention, detection, and the paperwork that proves it
Essential Eight uplift, email security, MFA and conditional access, backup you have tested.
SOCManaged security operations24/7 managed detection and response. Real analysts investigating alerts while you sleep.
SMBSMB1001 assessmentsGap assessment and certification against Australia’s SMB cyber standard, Bronze to Diamond.
WEBCloudflare website protectionYour website behind a global edge — DDoS, bot and WAF protection, and a faster site.
Getting a return, not just an invoice
Readiness, data governance, rollout and adoption — so Copilot gets used, safely.
AIAAI & automationFind the repetitive work, automate it, measure what it gave back. No hype.
CIOIT strategy & vCIOA budget, a roadmap and a quarterly conversation about where the money should go.
SMB1001 is the Australian cyber security standard built for businesses your size — five tiers, each one a short list of things you either do or you don’t. Pick a level to see what it takes.
Not because the technology is bad. Because it was turned on over a SharePoint estate where half the company can already read the payroll folder. We do the boring part first.
Where the repetitive work actually is, and what your data looks like before anything is pointed at it.
Two or three tasks per team where the time saved is real and measurable. Not fifty.
Sensitivity labels, oversharing cleaned up, and Purview configured before a single licence is assigned.
Show people the two things that help them, then check at thirty and ninety days whether it stuck.
fewer IT interruptions once proactive monitoring is in place
hours a year given back by automating repetitive admin
faster response with 24/7 managed support behind the help desk
compliance achieved on ACSC Essential Eight uplift engagements
General IT advice is cheap. What matters is whether your provider has seen a packing shed at 4am, a practice management system mid-consult, or a trust account audit.
Packing lines that cannot stop, seasonal onboarding of a hundred people in a fortnight, and supplier cyber questionnaires from customers who will drop you if you fail one.
What we do for food businesses
Healthcare & allied healthPractice management uptime, secure messaging, RACGP information security expectations and the Notifiable Data Breaches scheme sitting behind all of it.
What we do for practices
Professional servicesAccountants, lawyers and engineers who bill their time, work from anywhere, and cannot afford a payment redirection to land in the client’s inbox.
What we do for firms
Real engagements, with the client details removed. We do not publish customer names or logos without written permission, and most of ours would rather we didn’t.
Failed a customer’s supplier security review. Gap-assessed to SMB1001 Gold, closed the findings, certified before the contract renewal.
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Commercial fit-out · ~40 staffLeft a provider who held all the keys. Full tenant handover, licence audit, and every device brought under management in three weeks.
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Allied health · 4 sitesOne identity, one device standard, MFA and conditional access across all sites, without losing a session of patient bookings.
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A free assessment is one conversation and a short written summary of what we found. If your current arrangement is working, we will tell you that.
No obligation. We will tell you if you do not need us.
